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This is an abbreviated version of the corresponding content from our popular Advanced Online Recruiting Techniques course, explaining methods and resources applicable to recruiting in any industry, function, geography or level. Learn more about or register for our live seminar or online course! Or return to free sample content.
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Customer service and call center resources
This has emerged into an industry in its own right. Here are the places to find such people.
In addition to the online resources below, consider phone sourcing into companies known for great customer service -- the candidates you want will be answering the phone! Here are some covering a wide range of US geographies, but this is just a starting point. Your target industry will have others:
Enterprise Rent A Car, Hertz, The Container Store, Nordstrom, Marriott, Southwest Airlines, Synovate, Wachovia
Customer support trade associations
- Association For Services Management International
- Association of Support Professionals
- American Teleservices Association - Formerly the American Telemarketing Association, ATA represents the call centers, trainers, consultants, and equipment suppliers that initiate, facilitate, and generate telephone, Internet, and email sales, service, and support.
- CCNG International - a "global association for Customer Contact Management"; modest member dues.
- CIAC (Call Center) certification
- Customer Care Institute
- Customer Service Group
- Customer Support Consortium
- Help Desk 2000
- Help Desk Institute
- Incoming Calls Management Institute, includes Call Center Management Review
- International Customer Service Association has chapters in many U.S. metros and also has a job board (free posting)
- Information Technology Services Marketing Association
- Information Technology Training Association
- National Association of Service Managers
- Resource Center for Customer Service Professionals
- Service Industry Association - geared to the computer, medical and business products service industries
- Society of Consumer Affairs Professionals in Business
- Software Support Professionals Association
- Technical Support Alliance Network
Job posting and/or Resume sites
Other niche sites for the call center industry
Some of these have job sections, too:
This is an abbreviated version of the corresponding content from our popular Advanced Online Recruiting Techniques course, explaining methods and resources applicable to recruiting in any industry, function, geography or level. Learn more about or register for our live seminar or online course! Or return to free sample content.
Copyright 1997-1998 Glenn Gutmacher. Copyright 1999 -
Recruiting-Online.com. All rights reserved. No copying or redistribution without written permission. Email
to request.
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